Support

AMECARE Performance Services

AMECARE Performance Services ensure peak performance and extend the operational life of our installed base of products. As part of the AMECARE program, EDAX offers tiered Service Contracts structured to meet the needs and budgets of our customers.
Keep Reading
Application Support

As an EDAX customer, you have the support of our sophisticated worldwide application laboratories. EDAX Applications supports our customers by evaluating system performance, demonstrating EDAX software, and/or
Keep Reading
Service Support

EDAX has been supplying micro-characterization tools for over 45 years and has specialists located worldwide to support you. Our service team of experts is committed to providing unparalleled support to our customers.
Keep Reading
Software Licensing

In most cases you will need a license key file in the root of your computer’s C:\ drive to be able to use the EDAX software. Find out how by downloading our software licensing .zip file.
Keep Reading
Spectrum Viewer

The EDAX Spectrum Viewer is a free, stand alone utility for viewing EDAX spectrum (.spc) files. Spectrum Viewer can be installed on any PC, without licensing, allowing you to share spectra with anyone outside of your group or organization.
Keep Reading
Technical Support

Worldwide Technical Support is one of the key components to EDAX's AMECARE Customer Support Policy. The EDAX support team has over 100 years of combined technical experience and knowledge in supporting our customers. They are skilled in diagnosing and troubleshooting your analytical equipment. Our team will respond quickly to your technical questions and hardware equipment problems. A wide array of dedicated resources is available to duplicate your problem and assist in quickly identifying a solution.
Keep Reading
Training Schools

EDAX takes customer training very seriously. Whether you are new to EDS, EBSD, WDS or Micro-XRF, or looking to become more familiar with advanced applications, EDAX provides the most comprehensive training in the
Keep Reading