Part Order or Warranty Replacement
To place an order for a service part, please contact the EDAX Logistics Service Administrator (LSA) at 201-995-5055 or E-mail edax-rma@ametek.com.
Please have the following information available at time of order:
- Part number and description
- Quantity to be ordered
- Bill to address
- Ship to address
- If billable, a purchase order is required prior to shipment
- If warranty replacement, please have original order number or serial number of system
Return Merchandise Authorization (RMA)
IMPORTANT, PLEASE NOTE:
- All items being returned to EDAX for credit require an RMA number. Without an RMA number, your account cannot be credited
- All RMA items must be received within 60 days in order for your account to be credited
Customer Repair Order (CRO)
If you have an item to be repaired (i.e. Detector, PCB, Power Supply, etc.), please contact the LSA with the following information:
- Part description/part number
- Part serial number
- Reason for return (What is wrong with the part?)
- Bill to address
- Return ship to address including contact name and phone number
- Purchase Order number, if applicable
For repairs not covered under Warranty, a Purchase Order is required prior to the start of the CRO repair.
Return Shipment Address:
EDAX, LLC
Attn: RMA-Group
780 Commonwealth Dr.
Warrendale, PA 15086
USA
If you have further questions, please contact:
Phone: +1-724-201-9958
Email: edax-rma@ametek.com
International Shipment Information
Consignee
EDAX, LLC
Attn: RMA-Group
780 Commonwealth Dr.
Warrendale, PA 15086
USA
If you have further questions, please contact:
Phone: +1-724-201-9958
Email: edax-rma@ametek.com
Notifying Party (Broker)
Mallory Alexander Intl. New York
777 Sunrise Hwy
Lynbrook, NY 11563
USA
Phone: +1-516-371-1700
Email: airimportprealerts.nyc@mallorygroup.com
Contacts:
Rudy Rufer (rudy.rufer@mallorygroup.com
Noel Jannello (noel.jannello@mallorygroup.com