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Return Merchandise Authorization (RMA) and Customer Repair Order (CRO) Procedures

Part Order or Warranty Replacement

To place an order for a service part, please contact the EDAX Logistics Service Administrator (LSA) at 201-995-5055 or E-mail

Please have the following information available at time of order:
  • Part number and description
  • Quantity to be ordered
  • Bill to address
  • Ship to address
  • If billable, a purchase order is required prior to shipment
  • If warranty replacement, please have original order number or serial number of system

Return Merchandise Authorization (RMA)
  • All items being returned to EDAX for credit require an RMA number. Without an RMA number, your account cannot be credited
  • All RMA items must be received within 60 days in order for your account to be credited

Customer Repair Order (CRO)
If you have an item to be repaired (i.e. Detector, PCB, Power Supply, etc.), please contact the LSA with the following information:
  • Part description/part number
  • Part serial number
  • Reason for return (What is wrong with the part?)
  • Bill to address
  • Return ship to address including contact name and phone number
  • Purchase Order number, if applicable

For repairs not covered under Warranty, a Purchase Order is required prior to the start of the CRO repair.

All Authorized Returns Should be Sent to:

Attention: (Your RMA# or CRO#), Receiving Dept.
91 McKee Drive
Mahwah, NJ 07430

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