Technical Support

Worldwide Technical Support is one of the key components to EDAX's AMECARE Customer Support Policy. The EDAX support team has over 100 years of combined technical experience and knowledge in supporting our customers. They are skilled in diagnosing and troubleshooting your analytical equipment. Our team will respond quickly to your technical questions and hardware equipment problems. A wide array of dedicated resources is available to duplicate your problem and assist in quickly identifying a solution.
EDAX Technical Support

Our worldwide Technical Support staff can be contacted by phone or Email. Before contacting EDAX, please have the following information available:

  • Serial Number
  • Name
  • Company
  • State/Province
  • Country
  • Telephone Number
  • Email

Technical Support Contact Information

Americas

Tel: +1-800-535-EDAX (3329)
Email: edax.support@ametek.com

China

Tel: +010-85262111 Ext. 20-23
Email: edax@ametek.com.cn

Europe

Tel: +31 13-536-4000
Email: edax-europe.support@ametek.com

Japan

Tel: +81-3-6809-2559
Email: edax-japan.service@ametek.co.jp

Asia Pacific Rim

Tel: +65-64842388
Email: edax@ametek.com.sg

EDAX is ISO 9001 Quality Certified in the design, manufacturing, installation, and servicing of X-ray Microanalysis and Energy Dispersive X-ray Fluorescence. This certification assures customers that quality is of the utmost importance to EDAX. EDAX is committed to operational excellence and process improvement to provide customers the very best in products and support.