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Service and Support at Your Fingertips
Think EDAX. We are There For You.

Our latest EDAX Customer Survey revealed that 98% of our customers would choose EDAX again, or recommend EDAX to others, for any future instrumentation they might need. This is due not just to the instrumentation, but to EDAX's expertise in sales, support and service.

Service -  Repairs and Field Service
Support -  Technical Support or Hardware problems with your system
Applications -  EDAX or TSL software questions or system capabilities

EDAX can serve you by listening to your requirements and addressing them through our extensive, worldwide service organization and through products developed and processes implemented to ISO 9001 specifications.

EDAX's orgazined and dedicated network includes:

  • Customer support locations throughout the world
  • Central technical support group for all markets with headquarters in New Jersey
  • Ongoing training for all support staff and engineers
  • Maintenance Agreements
  • Quick response time to your call
  • Spare parts inventory designed for immediate shipment

Americas

EDS, XRF + WDS Support

E-mail: edax.support@ametek.com
Tech Support Form

EBSD Support
E-mail: edax.service@ametek.com

EDS, EBSD, WDS & XRF Service Information

E-mail: edax.service@ametek.com
RMA Request Form 

EDS/WDS Applications or Software Questions
E-mail: edax.applications@ametek.com

EBSD Applications or Software Questions
E-mail: edax.ebsdapplications@ametek.com

XRF Applications or Software Questions
E-mail: edax.xrfapplications@ametek.com


China


EDS, EBSD, XRF + WDS Support, Service Information & Applications
E-mail: edax@ametek.com.cn

 

 

 

Europe

EDS + WDS Support, Service
Information & Applications
E-mail: eds.support@ametek.nl    

EBSD Support, Service
Information & Applications
  
E-mail: ebsd.support@ametek.nl      

XRF Support, Service Information
& Applications
E-mail: edax.service@ametek.com


Japan


EDS, XRF + WDS Support, Service
Information & Applications
E-mail: service@edax.co.jp

EBSD Support, Service Information
& Applications
E-mail: tsl-j@wb3.so-net.ne.jp


Singapore

EDS, EBSD, XRF + WDS Support, Service
Information & Applications
E-mail: edax@ametek.com.sg

 

EDAX has an extensive and international support and service network waiting to serve you. Click on this link for additional information .        

         
 
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